A recent visit to Waldo County General Hospital has engendered an intense feeling of gratitude for this community institution.

What is the magic ingredient that makes this place so special?

My 87-year-old savvy aunt telephoned the hospital from Kansas City and found the call remarkable as compared to other hospitals she has called over the years.

“From the very first person who answered the phone, I couldn’t believe how relaxed, kind and welcoming people were! Nobody demanded to know who I was or what my relationship was to the patient. Just, ‘hang on, I’ll put you through.’”

As for me, I found the nurses, volunteers, receptionists, doctors, cleaners – even fellow visitors – caught up in the friendly vibe. It isn’t fake or put-on by robotic do-gooders following the rules; but real concern, reaching out: sincere actions taken to make people comfortable and informed so that they have the chance to heal from what ails them.

Thank you, Waldo County Hospital. I’m feeling the love.

Jennifer Hill lives in Waldo