I'm not one to write about medical stuff and while this was medical, it's really about customer/patient care.

I recently had to have a procedure. That's what they call it. It involved day surgery, but there was no surgery. They decide the terms, not me.

Prior to the day, there were calls that were all well and fine. I arrived a little early and ahead of me at the front desk at PenBay Medical Center was a person with a complicated situation. The receptionist knew she would be tied up with this person and quickly called another to check me in. Off I went to the other waiting room.

Fifteen minutes before my appointment time, Barbara called me in. I did not want to be there. Barbara understood. Everything was very professional and caring. Barbara is retired but works one day a week. Clearly, she enjoys her profession and is balancing her life.

After the warm blanket (that's the best part of this) a couple of doctors came in and explained what was going to happen. Made sure I had no questions. Then it was Barbara and me again. She was making sure I didn't escape. I needed an IV and this was not the first one Barbara had done. I know people complain a lot about the medical system and have negative things to say about Pen Bay. I have very little experience with that world, but what happened that day was impressive.

Before my scheduled time, they wheeled me in. I felt like I was in a parade, so I waved to all the others in day surgery staring out from their beds.

When I got to the room, it was very matter of fact. The doctor that visited earlier was there along with a couple others.  Apparently, Barbara’s role was to make sure I behaved.  I had slid down on the bed a little and since I needed to be on my side, she needed me to hitch myself up on the bed.  I did as told and when properly positioned rolled on my left side.  Barbara declared, “beautiful”. I told here that I thought she was BS ing me about her view.

That’s the last I remember until I was back in the other room.

The follow up was quick and thorough.  I was shown a tiny specimen that I was assured was fine, but would be sent away to be checked.  For those readers who have commented over time that I am full of crap, you’re wrong.  I have pictures to prove it.  Copies are for sale for $5 each and can be obtained by contacting the Pilot. All proceeds go to support PenBayPilot.com.

The last time I had this “procedure” was 25 years ago.  I don’t remember much about it except the pictures were the same.  There has been minimal hospital time in between.  If the need arises, I’m pretty good with having PenBay just down the road to take care of me.