We are a locally owned, locally managed, and locally staffed agency. We exist to serve our customers. They are our friends and neighbors, and they count on us to help keep them safe and secure. We consider it our duty to provide a total solution for each client rather than just selling a policy.
In order to serve our customers, we must have a strong relationship with top-notch carriers. The financial stability of our carriers is a necessary component of our customers' security. We work with each customer to qualify his or her needs and provide a match with the carrier that can best serve those needs. We realize that we cannot satisfy every request. We are willing to walk away from a request rather than try to place it to the disadvantage of the customer or the carrier.
We search out and implement best industry practices to provide quality service. We continually improve our service and our processes to exceed our customers' expectations. We under promise and over deliver. All our employees pursue continued professional development through education and accreditation.
We differentiate ourselves from our competition simply by being nice. We treat our customers and our companies with respect, a positive attitude and a pleasant demeanor.
We provide a stable, professional and profitable organization through good times and bad. We seek profitability through productivity and growth, but never by compromising our primary commitment to serve.